During the start of the program you get a message that either files can not be accessed or can not be locked.
Solution:
Please double check that the Key to Steel - Stahlschluessel 2007 user has the permission to read, write, create, change and delete in the Key to Steel - Stahlschluessel path if you use the local version.
If you use a network version the user additionally needs the above mentioned permissions on the server path of the Key to Steel - Stahlschluessel.
During installation using Windows NT, 2000 or XP you receive a file error: "Components transfer error ...".
Solution:
It is necessary that you have all administrative privileges and that all applications are closed.
Important: For installation give all administrative privileges to the Key to Steel - Stahlschluessel_2007-user. After installation you can withdraw these again.
(It is the best if you install the program as local administrator)
Starting the program Key to Steel - Stahlschluessel 2007 causes a "runtime error..."
Solution:
It is necessary that you have all administrative privileges and that all applications are closed.
Important: Start the program directly after installation as Key to Steel - Stahlschluessel user with all the privileges to start the Key to Steel - Stahlschluessel. The registered user must have access to all installed components.
(It is best to start the program immediately after installation as local administrator, to ensure the success of installation.)
Solution:
For a trial-version you do not get a license-number. Just skip the dialog "insert license-number" by pressing return and follow the instructions on the screen.
You do not have the possibility to leave the CD-ROM in the drive constantly and want to use the software without CD-ROM.
Solution:
Start the program Key to Steel - Stahlschluessel 2007, and then press simultaneously the keys Shift + Ctrl + K. The dialog "Disable CD-ROM check" will open. Please note the "User ID", and send us the online form containing all the requested information.
We will send you the CompanyKey by E-Mail.
Please insert it in the field below, called "Company Key".
Error opening program Help (F1) "Feature not included" or "Help not supported" with Windows Vista, Windows 7 or Windows 8
Solution:
To solve this problem, please download and install Windows-Help programm (at: WinHlp) for your version of Windows.
Phone: +49 7144 603-0