Home » FAQs » Online version » Transfer administrator permissions of subscription (transfer ownership)
Administrators of a subscription are able to assign a new administrator by transfering the ownership of a subscription. IMPORTANT: Please note that this feature is only available to administrators of the subscription! The new administrator must have an active user account in our system.(A user a...
Home » FAQs » Online version » Access to material data
In order to access the material data, it is necessary that you are a user of an active subscription (full version or demo version). To become a user of a subscription: You have received an e-mail from your administrator with an invitation. (Please follow the instructions in the e-mail or on t...
Home » FAQs » CD-ROM » Version 3.0 » "Components transfer error..." during installation
During installation using Windows NT resp. 2000 you receive a file error: "Components transfer error ...". Solution: It is necessary that you have all administrative privileges and that all applications are closed. Important: For installation give all administrative privileges to the Key to Ste...
Home » FAQs » CD-ROM » Version 4.0 » "Runtime error" starting the program
Starting the program Key to Steel - Stahlschlüssel 2004 causes a "runtime error..." Solution: It is necessary that you have all administrative privileges and that all applications are closed. Important: Start the program directly after installation as Key to Steel - Stahlschluessel user with al...
Home » FAQs » CD-ROM » Version 4.0 » "Components transfer error..." during installation
Home » FAQs » CD-ROM » Version 5.0 » "Components transfer error..." during installation
During installation using Windows NT, 2000 or XP you receive a file error: "Components transfer error ...". Solution: It is necessary that you have all administrative privileges and that all applications are closed. Important: For installation give all administrative privileges to the Key to St...
Home » FAQs » CD-ROM » Version 5.0 » "Runtime error" starting the program
Starting the program Key to Steel - Stahlschluessel 2007 causes a "runtime error..." Solution: It is necessary that you have all administrative privileges and that all applications are closed. Important: Start the program directly after installation as Key to Steel - Stahlschluessel user with a...
Home » FAQs » Online version » Accept invitation to the subscription
If a user administrator invites you to a membership, you will receive an invitation via e-mail. How to accept the invitation: Click on the link in the e-mail or copy the URL to the clipboard and paste it into your browser to start the invitation process and follow the instructions on the scre...
Home » FAQs » Online version » Renew subscription (update) / change licence (upgrade)
Your subscription has expired and you want to renew it (update) resp. you would like to extend a running subscription with regard to the number of users or the runtime period (upgrade)? IMPORTANT: An update/modification of a subscription can only be carried out by the administrator of the subscr...
